AI Agents are intelligent virtual assistants that automate complex decision-making tasks. Unlike basic chatbots, they understand context, learn from interactions, and execute multi-step workflows. Businesses use them for customer support, IT helpdesks, and sales lead qualification. They integrate with CRM, ERP, and databases to fetch real-time data. AI Agents reduce response times from hours to seconds in ticket resolution. With NLP, they handle voice and text queries in multiple languages. They automate back-office tasks like contract reviews and expense approvals. Over time, machine learning improves their accuracy and autonomy. Companies deploying AI Agents report 30-50% productivity gains in operations.
